Burlington Office 4300 Upper Middle Rd. Unit 5 Burlington, ON L7M 4P6 905.331.7700
Waterdown Office 145 Hamilton St North. Unit 1 Waterdown, ON L8B 0Y7 905.689.7314

COVID-19 Update

Dear Patients,

We hope you are all doing well and staying healthy. We are so excited to let you know that we have been given permission to gradually reopen our office to see you!! This will occur in a phased approach to ensure that our schedule allows for adequate social distancing to keep you and our team safe.  Please trust that we have accounted for every missed appointment. We will be scheduling you back in priority according to when your last appointment was scheduled.  Patients that were scheduled to see us in March will be first, followed by April and then May. Due to the amount of appointments that need to be rescheduled it may be difficult to reach us by phone over the next few days.

We will be calling you to schedule your next appointment. Please do not call the office at this time . As our lines will be likely tied up making outgoing calls. If you have an emergency please email us at emerg@bozekorthodontics.com. We ask for your continued patience during this process while we catch up.

As you have hopefully learned from our updates and our social media there have been some changes to the office to ensure we have a smooth and safe reopening. Please take a moment to watch the video in the link below as it demonstrates some of the new protocols that we have been asked to put in place and what we will expect from you when you visit our office.  Some of the changes include:

  • Waiting for our office to call you to reschedule. We have a very comprehensive list of every cancelled appointment, including the day and time. We will be prioritizing emergency care.

  • Please be on time for your appointment. If you are late we may not be able to accommodate you due to the need for social distancing.

  • Limiting the number of people and staff in our offices. Our waiting room, washroom, arcade games and brushing station will remain closed for safety. You will not be allowed into the office without a scheduled appointment.

  • Please brush and floss your teeth at home before your appointment.

  • When you arrive for your appointment please wait in your car and text the main office number with the Patient’s Name. We will text you back when you can safely enter.

  • Please bring your own mask to your appointment.  All patients and visitors in the office must wear a mask.  There is an extreme shortage of protective personal equipment and in order for us to be able to keep seeing our patients we are asking for your help to conserve our masks.

  • Our front desk will pre-screen you over the phone and we will screen you for COVID-19 upon entering the office. You will be asked several questions about your well-being, travel, and personal contact. You will have your temperature taken using a touchless thermometer. If you do not feel comfortable answering the questions on your own please have a guardian accompany you to the front door. Please do not bring siblings into the office.

  • We prefer all parents or guardians return to the car while your child receives treatment, exceptions will be made only for very young patients.

  • We will provide you with hand sanitizer and an antimicrobial mouthrinse before we begin your appointment.

  • Your child will be given a written update of what happened at the appointment and our front desk will email you with your next appointment time. Please call our office if you need to reschedule.

  • Please let us know in advance of your appointment if anything is broken. We may not be able to accommodate a repair unless it is scheduled due to social distancing restrictions and may have to book an additional appointment.

We will do everything we can to keep you on track and finish your orthodontic treatment on time.  However, given the length of our closure we appreciate your understanding if we go a little over our target time.

With all of the stress surrounding the pandemic we want to take a moment to say thank you. Thank you for doing your part to help protect our community. We are so grateful for every one of our patients and this time has only made us miss your smiles that much more. We look forward to hearing how you’ve been doing and continuing to provide you with exceptional orthodontic care.

See you soon!

Dr. John, Dr. Mel, and the Bozek Team

Waterdown: https://www.youtube.com/watch?v=MqgK5sB8Uiw

Burlington: https://www.youtube.com/watch?v=EdtAfX83sBU

Gradual Reopening Starting June 2nd.

(Click here for details)