Burlington Office 4300 Upper Middle Rd. Unit 5 Burlington, ON L7M 4P6 905.331.7700
Waterdown Office 145 Hamilton St N Waterdown, ON L8B 0Y7 905.689.7314

Emergency Info

Sometimes a bracket might come loose, or a wire may poke into your cheek. Our concern is your comfort. If a wire is poking your cheek, try clipping it with sterilized nail clippers or wire cutters. It also may be possible to bend the wire with the end of a spoon handle or needle nose pliers.

Wax can also be placed over the irritant. A broken bracket or loose retainer is not an emergency if you are not in discomfort. Wax can be used on a broken bracket to make it more comfortable. If you are not experiencing any discomfort, please call our office the next business day to schedule a repair appointment.

If you are unable to make yourself comfortable, please call our office and the answering service will page the orthodontist on call. We will arrange to make you more comfortable until a repair appointment can be scheduled.

Always inform us if you have a broken bracket or retainer before you come to your regularly scheduled appointment so that extra time can be arranged for repair.

Lost Separator

Most patients lose a separator during their treatment. Do not worry about losing a separator, but please call our office to see if it needs to be replaced.

Sore Teeth/Discomfort with Orthodontic Treatment

Right after you get your braces, and sometimes after you have an adjustment appointment, your teeth and mouth will feel sore. To alleviate the pain, you may take acetaminophen or other non-aspirin pain relievers while you adjust to your new braces. You can also gargle lukewarm saltwater, which is a mixture of one teaspoon of salt dissolved in eight ounces of water. A warm wash cloth or a heating pad may also reduce the soreness in your jaws.

Wire Irritations

Try moving the wire away from the irritated area with a cotton swab or eraser. If the wire will not move, try covering the end of it with a small piece of cotton or a small amount of wax. If the wire is painful, you can cut it with nail clippers or scissors that have been washed and sterilized in alcohol.

Loose Bracket

First, call our office to see if the bracket needs to be re-fitted. If you have a situation where you must cut the wire or slide a bracket off the wire, you may use fingernail clippers that have been washed and sterilized in alcohol. Please call our office the next business day to schedule a repair appointment.

Loose Wire

Try putting the wire back in place using tweezers that have been washed and sterilized in alcohol. If that does not work, try putting wax over the wire where it is poking you. If you have a situation where you must cut the wire, you may use fingernail clippers that have been washed and sterilized in alcohol. Cut the wire behind the last bracket in which it is secured.

Headgear Doesn’t Fit

If your headgear is causing pain, it’s usually because it isn’t being worn long enough. Please adhere to your orthodontist’s instructions, and wear your headgear for the instructed amount of hours each day. If the facebow is bent, please call our office for an appointment. Do not try to adjust it yourself.